Job Title: Refugee Support Manager
Job Location: Islington, London
Salary: £30,070 - £35,377 based on 35 hours per week plus ILW of £3,344 if you work and live within greater London.
Contract Type: Permanent
Are you someone who is passionate about restoring safety, dignity and connection with loved ones for people who are displaced?
We have an exciting opportunity for a Service Manager to join our Refugee Support team based in Islington. We provide trauma-informed casework, advocacy, information and destitution support to refugees and asylum seekers in London.
Our front-line services are delivered by a dedicated team of casework and project coordinators as well as volunteers. Through effective signposting, referrals, advice, and advocacy assistance, the team enables our service users to access the support they need. We are seeking a highly motivated and proactive person to manage and develop our front-line services.
A day in the life of a Refugee Support Manager will involve
- You’ll provide direct line management to a team of staff and will have responsibility for internal performance and resource management, including working with team members to build their casework and project coordination skills and capabilities.
- You’ll be an escalation point for complex casework and service delivery issues.
- You’ll work as part of the wider management team to proactively develop the service, including developing local partnerships and networks, and carrying out effective external, sector, engagement.
To be a successful Refugee Support Manager, you’ll need
- An in-depth knowledge of relevant legislation, rights and entitlements.
- Experience of managing and delivering casework for people with complex needs, including experience of safeguarding adults and children.
- To be a competent people manager and know how to get the best out of a diverse team
- Excellent communication and relationship building skills, and can develop and maintain internal and external partnerships and networks
- To be a great team worker and can actively work alongside others to plan, develop and deliver front line services
- Comfortable working in a fast-paced environment and can prioritise responsibilities in line with agreed business objectives
The closing date for applications is 17th August 2025 at 2359 hours. Due to the volume of applications we may close the advert earlier than the closing date.
A full Person Specification and Job Description is available for download.
In return for your dedication and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Equality Network, Carers Network and Youth Network.