Outreach Caseworker
Location: East Kent
Hours: 35 per week
Contract: Fixed term until 31st March 2026 with possibility of an extension
Salary: £30,000 per annum
UK driving licence and access to a vehicle is essential (business mileage will be reimbursed)
Could your skills and experience help vulnerable people with physical or mental health issues who access health care more than expected?
Are you a highly experienced HIU Lead in the East Kent area who would love to work on an innovative NHS programme (High Intensity Use (HIU) Programme)?
The aim of the programme is to change the perceptions of people who access health care more than expected. The team help to prevent people from reaching crisis point, empowering them to better self-manage and connect with their surroundings.
What does the role of an Outreach Caseworker involve?
- Working in the community to help identify and address unmet social needs that may be exacerbating physical and/or mental health. Identifying what causes high usage of emergency care services.
- Helping people with complex presentations including alcohol and substance misuse, mental health, multiple long-term conditions and adverse traumatic experiences who are often suspicious of formality and offers of support. Your experience and lead will guide them to access the appropriate help.
- Helping to lower stigma within the community and change mindsets and behaviours. You'll achieve this by building strong relationships with partners and stakeholders, such as A&E departments, Community Mental Health Teams, GP surgeries, housing teams etc.
What will you bring to the role of Outreach Caseworker?
- Experience in delivering casework within areas of vulnerability ; drugs and alcohol misuse, mental health and physical health conditions.
- Experience supporting people with complex needs. You’ll be authentic, relatable and caring. You’ll know how to anticipate, identify and resolve risks and issues.
- Experience in person centred support planning and dynamic risk assessment.
- Strong negotiation skills and you can think on your feet.
- Meticulous record keeping skills.
- Existing and well established links to multi-disciplinary teams, community assets and statutory services in the East Kent area.
Are you ready to bring your expertise to our service, improving the lives of vulnerable people in your community? The closing date for your application is Tuesday 19th August 2025.
In return for your dedication and expertise, what will you get?
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders