Service Support Assistant
Location: Sheffield
Hours: 35 per week (Mon-Fri 9-5)
Contract Type: Permanent
Salary: £21,840 per annum based on 35 hours per week
As a Service Support Assistant, you will be the first point of contact for the newly formed service within our Mobility Aids team, providing operational and administrative support.
Our service offer loans of wheelchairs and other mobility items, as well as training on how to use them properly. We give people the competence to continue living independently. We can also ease people's transition to living at home again following a hospital stay.
What does a day in the life of a Service Support Assistant involve?
- Providing clerical and operational support. This may include dealing with face to face queries, calls & bookings, processing invoices, and working across different systems.
- Working alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
- Ensuring that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth and efficient operations.
What does it take to be a successful Service Support Assistant?
- Excellent administration and customer service skills and are at ease handling financial transactions.
- Confidence using IT software and databases, particularly online stock management systems and generally having sound working knowledge of Microsoft 365.
- Call handling experience, preferably in a contact centre, for dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
- Great organisational skills and you can prioritise tasks and manage your workload in a busy environment with minimum supervision.
The work you will do will be crucial to the organisation and vital to the lives of those we help. Are you compassionate, caring and inclusive? Then apply now! The closing date for your application is Sunday 27th October 2024. Early application is encouraged as we reserve the right to close the advert early.
What will you get in return for your dedication and expertise?
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We try to accommodate your preferred work style.
- Learning & Development: Wide range of career / Learning opportunities.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.