National Resilience Officer

Could you help maintain crucial operational tools and procedures to ensure the team can effectively prepare for, respond to, and recover from major national crises? Our National Resilience Officer provides essential administrative and logistical support to the BRC’s UK-wide emergency operations. Your dedication keeps front-line teams ready to deploy 24/7/365 whenever a disaster strikes. Can you coordinate with local emergency services during a sudden UK crisis? If this sounds like you then please read on!

What does a day in the life of our National Resilience Officer look like?

• Operational Assistance: You’ll coordinate the end-to-end delivery of nationally implemented resilience services and events. Collaborating closely with regional teams across the UK, you’ll gather planning information and strengthen operational resilience. Additionally, the post involves assisting national task groups with essential research, document development, and administrative tasks. You’ll provide critical secretariat and administrative support to the UK Resilience Operations Lead and Heads of Delivery.
• Data & Performance: You’ll manage and verify national resilience data while collaborating with regional and business teams to update and share standard operating procedures and tools.
• UK-wide Crisis Response Support: You’ll support the management of major incidents by maintaining operational tools, rotas, and volunteer deployment processes across the UK. You’ll serve as a central communications and logistics focal point while providing essential logging and administrative tracking. Additionally, you’ll deliver national leadership through the on-call function to monitor risks, activate responses, and coordinate with stakeholders.
• Stakeholder Communication: You’ll serve as a primary two-way information hub for the internal resilience team and administers collective communication channels. Managing external relations by liaising with key stakeholders across the government, private sector, and voluntary organizations. Additionally, you’ll oversee both internal and external information repositories alongside operational coordination platforms.

• Experience of the UK resilience sector, including the Civil Contingencies Act, local resilience structures. Or equivalent knowledge and skills of resilience or humanitarian sector internationally.
• Proven ability to undertake research, analysis and develop documentations and communications that are easy to understand.
• Experience supporting individuals before, during or after a crisis or emergency. An ability to operate effectively in evolving crises.
• Comfortable working at times of high pressure or in crisis situations and able to adapt to quickly changing circumstances.
• Ability to manage projects and tasks with competing workloads in fluid environments.
• Excellent communication and/or coordination skills with an ability to build trusted relationships with diverse people and organisations.

Interested? Closing date for applications is 23.59 on Thursday 12th November 2026. Interviews are expected to take place from mid-November. 

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers. 
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders